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Privacy Policy

Privacy Policy

Last updated: 5 September 2026

Wash & Go Mobile Truck Wash respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how WASH & GO MTW PTY LTD, ABN 78 643 979 373, trading as Wash & Go Mobile Truck Wash (“Wash & Go”, “we”, “us” or “our”), collects, uses, stores and discloses personal information.

This Privacy Policy applies to personal information collected through our website, enquiry forms, telephone calls, email communications, bookings, quotations, services and other interactions with Wash & Go.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.

Examples may include your name, telephone number, email address, business contact details and information relating to your enquiries or services.

  1. WHAT PERSONAL INFORMATION DO WE COLLECT?

Depending on how you interact with us, we may collect:

  • Name
  • Business name
  • Telephone number
  • Email address
  • Service location
  • Vehicle or fleet information
  • Vehicle type and quantity
  • Service requirements
  • Preferred service dates
  • Information provided through enquiry or quote forms
  • Booking and service information
  • Billing and payment information where required
  • Communications between you and Wash & Go
  • Website and technical information
  • Information reasonably necessary to provide our services

We generally do not need to collect sensitive information to provide our services.

Please do not provide sensitive personal information through our website unless we specifically request it and it is reasonably necessary.

  1. HOW DO WE COLLECT PERSONAL INFORMATION?

We may collect personal information directly from you when you:

  • Complete a website enquiry or quote form;
  • Contact us by telephone;
  • Contact us by email;
  • Request a quotation;
  • Make a booking;
  • Purchase or receive our services;
  • Communicate with us regarding an existing service;
  • Provide information to us at a depot, yard or worksite; or
  • Otherwise voluntarily provide information to us.

We may also collect certain technical information automatically when you use our website, including information relating to your browser, device, IP address and interactions with our website.

Where practical, we will collect personal information directly from you.

  1. WHY DO WE COLLECT YOUR INFORMATION?

We may collect and use personal information to:

  • Respond to enquiries;
  • Provide quotations;
  • Schedule and provide services;
  • Communicate with customers;
  • Manage bookings;
  • Issue invoices and process payments;
  • Manage customer accounts;
  • Provide customer support;
  • Maintain business records;
  • Improve our services and website;
  • Manage safety and operational requirements;
  • Respond to complaints or disputes;
  • Meet legal and regulatory obligations;
  • Protect our business and customers from fraud or misuse; and
  • Send marketing communications where we have the required consent or are otherwise permitted by law.
  1. MARKETING COMMUNICATIONS

We may use your contact information to send information about Wash & Go services, promotions or other commercial communications where permitted by law.

Where consent is required, we will obtain appropriate consent before sending commercial electronic messages.

You can withdraw consent or unsubscribe from marketing communications at any time.

Commercial email and SMS marketing in Australia is subject to requirements under the Spam Act 2003, including requirements concerning consent, sender identification and unsubscribe facilities.

  1. HOW DO WE USE YOUR INFORMATION?

We use personal information only for purposes reasonably connected with our business and the purposes described in this Privacy Policy, unless otherwise permitted or required by law.

For example, if you submit a quote request, we may use the information you provide to contact you, understand your requirements, prepare a quotation and arrange the requested service.

  1. WHO DO WE DISCLOSE PERSONAL INFORMATION TO?

We may disclose personal information where reasonably necessary to operate our business and provide our services.

Depending on the circumstances, this may include disclosure to:

  • Employees and contractors;
  • Service providers assisting us with business operations;
  • Website hosting and technology providers;
  • Email and communication service providers;
  • Booking, customer management or accounting platforms;
  • Payment providers;
  • Professional advisers;
  • Insurers;
  • Government authorities or regulators where required or authorised by law; and
  • Other parties where you have authorised us to disclose the information.

We do not sell personal information to third parties.

  1. OVERSEAS DISCLOSURE

Some service providers used by businesses may store or process information outside Australia.

Where Wash & Go uses third-party technology, hosting, communication, analytics or other service providers that process personal information overseas, information may be disclosed to or stored in countries outside Australia.

The countries involved may vary depending on the providers and systems we use.

Where applicable, we will take reasonable steps to ensure that overseas disclosures are handled consistently with our privacy obligations.

  1. WEBSITE COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve website performance.

We may use third-party analytics or website technologies for these purposes.

These technologies may collect information such as:

  • IP address;
  • Browser type;
  • Device information;
  • Pages visited;
  • Approximate location;
  • Referral information;
  • Website interactions; and
  • Technical information about how you use the website.

You can generally adjust cookie settings through your browser.

Disabling certain cookies may affect website functionality.

  1. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

  1. SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include appropriate access controls, password protection, secure systems, authentication controls, backups and other technical or organisational measures appropriate to the information we hold.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

  1. HOW LONG DO WE KEEP PERSONAL INFORMATION?

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes, comply with legal obligations and protect our legitimate business interests.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

  1. ACCESSING YOUR PERSONAL INFORMATION

You may request access to personal information we hold about you, subject to applicable legal exceptions.

To request access, contact us using the details provided below.

We may need to verify your identity before providing access to personal information.

  1. CORRECTING YOUR PERSONAL INFORMATION

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

We will consider your request and take reasonable steps to correct information where appropriate.

  1. PRIVACY ENQUIRIES AND COMPLAINTS

If you have a question, concern or complaint about how Wash & Go has handled your personal information, please contact us.

We will review your complaint and endeavour to respond within a reasonable period.

Please provide sufficient information for us to understand and investigate your concern.

If you are not satisfied with our response, or we do not respond within a reasonable period, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

  1. CONTACT US

For privacy enquiries, access requests, correction requests or privacy complaints:

Wash & Go Mobile Truck Wash

Phone: 0477 020 300

Email: info@washandgomtw.com.au

Legal entity: WASH & GO MTW PTY LTD

ABN: 78 643 979 373

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, information-handling practices or legal obligations.

The latest version will be published on this website and identified by its “Last updated” date.

We recommend checking this page periodically for updates.